Monthly Club FAQ
Who selects the hot sauce for the Monthly Club?
We have a panel of die-hard hot sauce experts that are located across the world to give us access to the widest range of suppliers. We have an intense rating system that we have developed to ensure that only the best hot sauce makes the cut. After discussion with our experts, we personally check the sauces ourselves to make sure they are up to THSC’s standard.
What sort of hot sauce will I receive?
Our entire focus for The Hot Sauce Club is to deliver you unique, award-winning hot sauces that you certainly won't find at your local store. Our hot sauce experts taste test a range of unique, highly-recommended sauces and narrow down the best. We want to strike a balance between heat and flavour, creating a surprise for you every month. We deliver a range of different hot sauce styles from habanero-based, Louisiana style, extra HOT and many more. These are all imported from top producers around the globe.
Can I choose the hot sauces that I'll receive?
The goal of the hot sauce club is to surprise you every month with an amazing hot sauce hand-picked by our experts. Rest assured, we’ve done our research here and know how much our customers love their hot sauce, so we only deliver the best! If you have any feedback about the hot sauces then please get in touch with us on our email, firstname.lastname@example.org.
What if I don’t like the sauces I get?
We are committed to ensuring our customers receive 100% hot sauce satisfaction. If you’re not happy with our choice for whatever reason, just return it to the nominated sender address on your package with your reason for why the hot sauce was not up to scratch. We can then issue you a complete refund. We also appreciate feedback of any nature so please do get in touch with us at email@example.com if you have ideas, complaints, praise etc!
Are these full-sized hot sauces?
Obviously bottle size varies per manufacturer but we aim to deliver standard full-sized bottles every time (typically between 5-8 ounces). We're sure you'll be kept busy!
How can I pay for my order?
You can pay via our secure payment gateway using Visa, MasterCard, American Express or Paypal.
How do you ship your products?
We ship all monthly hot sauces to arrive the last week of each month. All shipments are sent by common carrier (FedEx, UPS or USPS) and are delivered in protective packaging for safe arrival. We can only ship to residential and business addresses.
What if I want to cancel my subscription?
You can cancel your subscription at anytime. To do this, you will simply need to notify us by email at firstname.lastname@example.org. We will reply within 24 hours with confirmation of your cancellation. If we are given enough notice before shipping the next batch of sauce, then you'll be refunded for the products you haven't received. If the product has already shipped though, you'll be charged for that month and the membership will be cancelled immediately after.
If you have any other questions about our Monthly Club, please feel free to email us at email@example.com and we'll respond to you immediately.
Let It Burn!