Delivery & Returns

Delivery time

Items are shipped within 24 to 48 hours after receiving your order. We also provide tracking information on our deliveries. If you have any questions about the delivery of your product you can get in touch with us at hello@thehotsauceclub.com or call us on +1 347 284 6681.

Delivery Companies

Our US orders are typically sent either by UPS, USPS or FedEx depending on the size and value of the items we are shipping.

Where We Deliver

It’s a big wild world of hot sauce out there and we want THSC fans from all over the world to have access to anything they want from our store. So we’re working on getting international shipping into play.

We're now offering delivery in other countries (2015) and we're working to provide a great delivery system for an affordable cost. Please be advised, international shipping rates can vary from one country to the next. Some delivery fees will cost more than others. If you are located internationally, send us an email at hello@thehotsauceclub.com and we'll get in touch with you to discuss those shipping rates.

Returns

As much as we’d like to hope that every product will arrive perfectly at your doorstep in the shortest amount of time, sometimes things do go wrong. Our main concern then is to make sure that we make everything right for you in the minimum amount of time with the minimum amount of fuss!

We handle every return personally so if you have an issue, the best thing to do is email us (hello@thehotsauceclub.com) and we’ll work out what we can do to make it up to you (we won’t bore you with lists of instructions on what to do here - we’ll walk you through any steps personally when you contact us to make your life easier).

If you received a damaged or incorrect product, please snap a few photos of it as it was delivered and send them to us at  hello@thehotsauceclub.com with a description of what went wrong. We’ll then get straight back to you (generally within 24hrs). If it’s a fault on our end, we’ll refund the full cost but may need you to post it back to us (we’ll obviously cover that cost too!).

Unfortunately we can’t accept returns for change of mind but if in doubt, just email us! Our main focus is making sure THSC fans are happy - all the time!

Got a question? Email us at hello@thehotsauceclub.com with your query and we’ll get right back to you!

 

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